Field Support Specialist - North Kalimantan (Kalimantan Utara)

Join Mitracomm Ekasarana, a leading provider of integrated business solutions in Indonesia, as a Field Support Specialist in North Kalimantan (Kalimantan Utara). In this dynamic role, you will be the frontline representative of our company, ensuring seamless communication and support for our clients across the region. With a focus on customer satisfaction and technical expertise, you will play a crucial role in maintaining and enhancing our service standards.

As a Field Support Specialist, you will be responsible for troubleshooting technical issues, providing on-site support, and ensuring that our clients' operations run smoothly. This role offers a unique opportunity to work in a challenging and rewarding environment, with the chance to develop your skills and advance your career within a respected and growing company.

Mitracomm Ekasarana is committed to providing innovative and reliable business solutions to our clients. By joining us as a Field Support Specialist in North Kalimanatan (Kalimantan Utara), you will be part of a team that values integrity, excellence, and continuous improvement. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to clients, including troubleshooting and resolving hardware and software issues.
• Conduct regular site visits to monitor and maintain our clients' IT infrastructure.
• Ensure that our clients' operations run smoothly by providing timely and effective support.
• Document and report on technical issues and solutions to improve our service standards.
• Collaborate with our technical team to ensure that our clients' needs are met efficiently and effectively.
• Assist in the installation, configuration, and maintenance of IT equipment and systems.
• Maintain a high level of customer satisfaction by providing professional and courteous service.
• Stay up-to-date with the latest industry trends and technologies to provide the best possible support to our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a similar role, with a strong background in technical support and troubleshooting.
• Familiarity with a variety of IT hardware and software, including but not limited to, servers, workstations, networking equipment, and operating systems.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
• Excellent communication and interpersonal skills, with the ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Ability to travel to client sites as required, including working in remote and challenging environments.
• Professional and courteous demeanor, with a commitment to customer satisfaction and service excellence.

🛠️ Keahlian

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