IT Support Specialist - Balikpapan

Berca Hardayaperkasa is a leading company in Balikpapan, Kalimantan Timur, dedicated to providing innovative solutions in the [industry]. We are seeking a dedicated IT Support Specialist to join our dynamic team. As a key member of our technology division, you will provide critical technical assistance to employees, ensuring seamless operation of computer systems, software, and infrastructure. This role is perfect for someone who thrives in a fast-paced environment and enjoys solving complex technical issues.

In this role, you will be responsible for troubleshooting hardware and software issues, installing and configuring software, and providing training to end-users. You will work closely with our IT team to maintain and improve our technology infrastructure. This is an excellent opportunity to grow your IT support skills in a supportive and innovative company.

We offer a competitive salary of Rp 5,000,000 - Rp 8,000,000 per month, along with a comprehensive benefits package. Join us and be part of our journey to excellence in Balikpapan.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware and software issues, including printers, scanners, and other peripherals.
• Install, configure, and maintain computer systems and software, including Windows, Linux, and macOS.
• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Provide training and support to end-users, ensuring they can effectively use our technology systems.
• Document and maintain IT support records, including incident reports and troubleshooting guides.
• Collaborate with the IT team to implement and maintain IT policies and procedures.
• Stay updated with the latest technology trends and best practices, and apply them to our IT environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support, with a strong background in troubleshooting and problem-solving.
• Proficient in using IT support tools such as ServiceNow, Zendesk, or similar.
• Familiarity with network protocols and technologies, including TCP/IP, DNS, DHCP, and VPN.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proactive and detail-oriented, with a commitment to continuous learning and improvement.

🛠️ Keahlian

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