Customer Service Specialist - Imports

Join Dart Global Logistics as a Customer Service Specialist - Imports and become the vital link connecting international supply chains! We're seeking a proactive professional to orchestrate seamless shipment arrangements between local clients and overseas partners. In this dynamic role, you'll be the first point of contact for clients, ensuring their shipments are handled with the utmost care and efficiency. Based in Jakarta Utara, you'll be part of a team that's dedicated to providing top-notch logistics solutions to our clients.

As a Customer Service Specialist - Imports, you'll be responsible for managing the entire import process, from initial inquiry to final delivery. You'll use tools like SAP and Oracle to track shipments, ensuring they arrive on time and in perfect condition. This role offers a unique opportunity to work with a diverse range of clients and suppliers, gaining valuable insights into the global logistics industry.

At Dart Global Logistics, we pride ourselves on our commitment to excellence and our dedication to our clients. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you're a customer service professional with a passion for international trade and a desire to make a difference, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage the entire import process, from initial inquiry to final delivery.
• Coordinate with clients and suppliers to ensure seamless shipment arrangements.
• Use SAP and Oracle to track and manage shipments.
• Provide excellent customer service, addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of all shipments and transactions.
• Stay up-to-date with industry trends and regulations.
• Assist in the development and implementation of new processes and procedures.
• Participate in team meetings and contribute to the continuous improvement of our services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2-3 years of experience in customer service or a related field.
• Proven experience in managing international shipments.
• Strong knowledge of SAP and Oracle.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Valid SIM (Driving License) and SIM A (International Driving Permit) for fieldwork.

🛠️ Keahlian

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