Senior Manager, Customer Quality Excellence

Itron · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 80000 - 120000
Itron is seeking a highly motivated and experienced Senior Manager, Customer Quality Excellence to join our team in Bali. In this role, you will be responsible for leading and managing our customer quality excellence initiatives, ensuring that our products and services meet the highest standards of quality and customer satisfaction. This is a unique opportunity to make a significant impact on our business and contribute to our continued growth and success.

📋 Tanggung Jawab Pekerjaan

Lead and manage the customer quality excellence program, including the development and implementation of quality standards and processes.,Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.,Monitor and analyze customer feedback and quality metrics to identify areas for improvement and implement corrective actions.,Develop and deliver training and development programs to enhance the skills and knowledge of our team members.,Collaborate with cross-functional teams to ensure that quality excellence is embedded in all aspects of our business.,Stay up-to-date with industry trends and best practices in customer quality excellence and apply this knowledge to our business.,Represent Itron at industry events and conferences, and contribute to the development of our thought leadership in the field of customer quality excellence.,Oversee the development and implementation of customer quality excellence initiatives, including the development of new products and services.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field, preferably in business, engineering, or a similar discipline.,Minimum of 10 years of experience in a customer quality excellence or similar role, with a proven track record of success.,Strong understanding of quality management systems and standards, such as ISO 9001.,Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders.,Proven ability to lead and manage cross-functional teams and projects.,Strong analytical and problem-solving skills, with the ability to monitor and analyze complex data and metrics.,Proven ability to develop and deliver effective training and development programs.,Fluency in English, both written and spoken.

🛠️ Keahlian

Quality management systems and standardsCustomer feedback analysisTraining and development program design and deliveryCross-functional team leadership and project managementData analysis and metrics monitoringIndustry knowledge and thought leadership developmentStakeholder relationship managementEnglish language proficiency
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait